Insurance
As a SRA regulated Freelance Solicitor, I need to make all clients aware that I am not insured to the same level as a firm of solicitors. I am, however, insured to the level required by the SRA as ‘adequate and appropriate’ as set out at regulation 10.2(b)(i)-(vii) of the Solicitors’ Authorisation of Individuals Regulations.
Complaints
I am committed to providing a high-quality service. However, if you have a complaint please tell me about it and I will try to resolve it. Please put the complaint in writing and the following will happen.
- I will send you a letter acknowledging the complaint within 20 days of receiving it (unless I am on annual leave or off sick both of which will be notified on my out-of-office email).
- I will investigate the complaint and you will receive a full written reply within a further 21 days making suggestions, if appropriate, of ways to resolve the complaint.
- If you are still not satisfied you can contact The Legal Ombudsman at: PO Box 806, Wolverhampton, WV1 9WJ. Any such complaint should normally be made within 6 months of the date of the final written response from me. Further information can be found by contacting the Legal Ombudsman on 0300 555 0333 or by emailing them at enquiries@legalombudsman.org.uk. NB: the Legal Ombudsman are only available to members of the public, charities, clubs, trusts and very small businesses.
- A full copy of my complaints procedure is available on request once you are my client.